Day to Day Services
Not everyone loves what they do, but if you must work then do it with a sense of pride in what you do and for the contributions you make to your overall effort. Of course, many of us have little choice but to work but; however, on a level that few rarely see, the majority of us who work do so with the intent of making a positive contribution, if only for their own sake. PSSI carefully searches for and engages these good professionals that fundamentally want to make a difference in what they do; and in so doing, enjoying a sense of pride and the feeling of accomplishment for their personal contribution to their employer and business.
PSSI’s Day to Day Services is made up of three essential elements which are People, Processes and Productivity:
We find that by placing the right people in the right positions who have demonstrated competency, proficiency and dependability in their work history, there is a greater and more positive chance they will do it again and again no matter where and for whom they work. Competency build employer confidence, proficiency reduces concerns on job performance and dependability instills trust in the workforce providing for a harmonious balance between man, process and production.
PSSI’s ability to achieve these three important professional traits begins with the initial review at the hiring desk. We have establish specific criteria for new hires that set the stage for happy, committed and productive employees and contract staff. Our Staff Post speaks more about what PSSI looks for in our workforce.
There are some truths and sayings that stand the test of time. One that applies for this section is:“if you always do what you always did, you’ll always get what you always got”
In other words, when you are looking for a different outcome, think about what you do and change it. Too often we think about the details. We look at the activity we are involved with and try to find a better way of being more efficient. We may indeed be more efficient if we seek to make changes in simple processes however, in the IT Services world, the ‘what you focus on and do’ should be broader than the activity, the workflow and/or the technology. The organization should focus on the sum of all these and how they flow together in complete business processes.
Of course the ‘different outcome’ we all crave for good service performance and delivery is to become more efficient, drives down costs and improves customer service and satisfaction. A business process can therefore cut across the whole organization or program and does not focus on the individual outcome or project. The ‘whole process’ must be looked at. Let’s for a moment look at the world of technology services: If the final sub-process is to produce an activity for a department that can only handle 3 of these activities per day then there is little value in having 5 activities per day created everyday. This principle applies to all process activity no matter the industry.
So what else can we do to improve efficiency but to look for ways to improve the process. PSSI understands that a high performing, process-orientated organization should be built on the following three pillars:People; having the right people, motivated and performing is naturally a key requirement to performance. Technology; providing the people with the right tools to do their jobs well is also vitally important. Computer technology has revolutionized the production environment, and with web technologies and mobile computing we are all becoming much more efficient for longer. Process; this is what holds it all together. The glue between the assets. Process goes across the whole project, program, organization and enterprise.
PSSI focuses on the three pillars to help ensure that the proper balance is achieved for your initiatives and programs when providing services to our customers.
Without our ability to be productive the world would come to a standstill thus, productivity is an essential element for all businesses regardless of industry. There are a host of tools that both people and industry can use to become and stay more productive but it all boils down to good personal and professional habits. For the lucky few these habits come naturally however, for the rest of us it requires discipline and consistency. is an important byproduct of productivity because
Elimination Before Optimization
That’s not a reason to be lazy, but rather a suggestion to force yourself to make hard decisions and delete any task that does not lead you toward your mission, your values, and your goals.
Those two questions are…
- What am I working toward?
- What are the core values that drive my life?
Too often, we use productivity, time management, and optimization as an excuse to avoid the really difficult question: “Do I actually need to be doing this?” It is much easier to remain busy and tell yourself that you just need to be a little more efficient or to “work a little later tonight” than to endure the pain of eliminating a task that you are comfortable with doing, but that isn’t the highest and best use of your time.
Deciding which tasks to do and which tasks to delete becomes much easier when you are clear about what is important to you.